TI Manager overseeing operational support and systems stability for MDS, a leading risk management company. Responsible for incident management, process efficiency, and service quality.
About the role
- Senior Manager leading Security Operations Center at Bolster AI. Overseeing operations to prevent online fraud and manage customer data quality.
Responsibilities
- Lead and manage the SOC's Security Operations Center (SOC)'s India Team.
- Oversee the day-to-day operations of the team and work with stakeholders across the org to ensure continuous updates.
- Develop and implement strategies for hiring, training, and retaining cybersecurity talent.
- Build a metric-driven organization to support Bolster's customers.
- Oversee customer support related to security incidents, ensuring timely and effective resolution.
- Collaborate with internal and external stakeholders to maintain smooth team operations.
- Hands-on leader who can get into details to solve a problem.
Requirements
- Minimum of 7 years of experience managing 24x7 support teams (Mandatory).
- Strong leadership skills with a proven track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
- Ability to think strategically and analytically, with a proactive approach to problem-solving.
- Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
- Experienced with case management ticketing systems and workforce management programs.
- Strong technical skills in cybersecurity and ability to learn new technologies and systems quickly.
Benefits
- PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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