Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
About the role
- Customer Advocate in MedRisk/SPNet supporting providers and adjusters in patient treatment tracking. Ensuring communication and workflow efficiency during claims management.
Responsibilities
- Supporting communication between MedRisk/SPNet’s network providers, adjusters, and nurse case managers
- Tracking patient progress throughout treatment and closure
- Maintaining case files and related documents
Requirements
- Minimum of 60 tasks daily
- Claims management
- Professional communication with providers and customers
- Knowledge of HIPAA and URAC guidelines
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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