Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
About the role
- Customer Advocate handling communication between network providers and adjusters to track patient progress. Responsible for managing claims and ensuring customer satisfaction through effective relationship building.
Responsibilities
- Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
- Properly update all case related data to MedRisk’s database/platform
- Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
- Be knowledgeable regarding the client’s unique needs and respond appropriately
- Build approachable, professional relationships with providers and referring customers
- Employee is expected to work a minimum of 60 tasks daily
Requirements
- Bachelor’s Degree preferred; impeccable customer service skills with 2-3 years of experience preferred
- Healthcare experience required; minimum of 1 year preferred
- Experience working with a US company (PH specific)
- Ability to work independently and multi task in a fast paced environment
- Detail oriented
- Excellent verbal & written communication skills
- Basic knowledge of Microsoft Word, Excel, Outlook and Zoom
- Computer skills in Windows environment
- Time management and strong organizational skills
- Adaptability
- Ability to receive constructive feedback
- Strong work ethic
Benefits
- Compliance with HIPAA and URAC guidelines
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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