Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
About the role
- Customer Advocate assisting members and physicians with inquiries in a call center. Requires 1 year healthcare customer service experience and ability to handle calls effectively.
Responsibilities
- Work on the phone all day in a call center
- Assist members and physicians by responding to inquiries in a prompt, accurate and objective manner
- Conduct research as needed
- Spend approximately 90% of the scheduled time on the phone according to business need
Requirements
- High school diploma OR GED
- 1 year of customer service experience in a health care or a health insurance environment
- Experience evaluating customer situations
- Data entry and/or typing experience
- Interpersonal, verbal and written communication skills
- Decision making skills
- Analytical and organizational skills
- Ability to sit for long periods of time with scheduled breaks
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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