Client Service Manager working with assigned Client Managers to maintain and grow existing Small Group business. Ensuring positive account relationships and effective communication with clients and internal teams.
BN
Hybrid Vice President, Client Service – Conventional Trust Client Platform
Posted 2 weeks ago
About the role
- Vice President leading client service initiatives within BNY's Conventional Trust Client Platform. Focusing on enhancing satisfaction and developing client relationships in Los Angeles, CA.
Responsibilities
- Lead client service initiatives to enhance client satisfaction and loyalty
- Develop and maintain strong client relationships through regular communication
- Collaborate with cross-functional teams to ensure seamless delivery of client services
- Monitor and report on client service metrics for service delivery improvements
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field
- Typically 7-12 years of experience in client service or operations within the financial services industry
- Exceptional client relationship management skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to multi-task with a focus on delivering measurable results
Benefits
- Competitive compensation
- Health insurance
- Generous paid leaves including paid volunteer time
- Flexible global resources and tools for personal resilience and financial goals
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