Fleet Client Services Specialist managing customer maintenance transactions lifecycle and providing excellent service. Automating scheduling and communicating with Field Operations to enhance customer experience.
BN
Hybrid Vice President, Client Service – Conventional Trust Client Platform
Posted last month
About the role
- Vice President leading client service initiatives within BNY's Conventional Trust Client Platform. Focusing on enhancing satisfaction and developing client relationships in Los Angeles, CA.
Responsibilities
- Lead client service initiatives to enhance client satisfaction and loyalty
- Develop and maintain strong client relationships through regular communication
- Collaborate with cross-functional teams to ensure seamless delivery of client services
- Monitor and report on client service metrics for service delivery improvements
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field
- Typically 7-12 years of experience in client service or operations within the financial services industry
- Exceptional client relationship management skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to multi-task with a focus on delivering measurable results
Benefits
- Competitive compensation
- Health insurance
- Generous paid leaves including paid volunteer time
- Flexible global resources and tools for personal resilience and financial goals
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