Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
BN
Hybrid Senior Associate, Production Services, Application Support Analyst
Posted last month
About the role
- Capacity Management Application Developer focusing on the development and implementation of VCM solutions for BNY's Production Services team. Collaborating with stakeholders and ensuring best capacity solutions.
Responsibilities
- Responsible for the development and implementation of the VCM solution
- Participate in capacity planning discussion
- Utilize the VCM tool to ensure customers have best solutions
- Perform technical analysis and prepare recommendations
- Act as key liaison across functional areas
- Possess strong analytical, programming & troubleshooting skills
- Track record of developing and maintaining stakeholder relationships
- Comfortable talking to development, production and infrastructure teams
Requirements
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required
- 4-6 years of experience in applications support or production environment required
- Proficiency in Java, front-end UI Technologies, Angular, Spring Framework, HTML, XML, JSON, Web Services, RESTful API, GitLab CI/CD, MQ/Kafka, SQL and Relational DB skills
- Proficiency in SDLC, DevOps, Agile, & Lean
- Preferable: Business knowledge of Securities, Fund Accounting, Collateral, and Tri-Party Repo
- Preferable: Knowledge in data warehousing, big data, data lakes
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Generous paid leaves, including paid volunteer time
- Access to flexible global resources and tools
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