Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
About the role
- Sales Support Specialist coordinating customer interactions and managing sales processes for leading BI service provider in Germany. Collaborating with customers and ensuring satisfaction through effective support and documentation.
Responsibilities
- You coordinate appointments, prepare them and maintain contact with our customers
- You create quotations and orders and review the corresponding documents
- You contribute to tender processes and ensure bids are submitted correctly and on time
- You manage our sales processes using our CRM and keep it up to date
- You collect feedback from our customers and thus ensure customer satisfaction
Requirements
- Completed commercial vocational training (e.g., office management clerk) or a degree in business administration or similar
- Experience in internal sales / inside sales
- Excellent MS Office skills, especially Excel and PowerPoint
- Fluent German and good English skills
Benefits
- A secure position with long-term prospects at an open and fair employer
- Up to 60–80% remote work/home office after onboarding
- A varied and flexible working environment
- A trusting working atmosphere within a friendly team
- Professional and personal development opportunities
- A generous company pension plan
- Option for a BahnCard (German rail discount card) or JobTicket
- Attractive office locations in central Munich and Düsseldorf with excellent transport connections
- Flexible working hours, home office option, and good equipment including laptop, smartphone, headset, etc.
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