Interim Last Mile Logistics Manager overseeing logistics operations and carrier strategy for German and Austrian markets. Role includes operational tasks and strategic input into delivery improvements.
Responsibilities
Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels
Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams
Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems.
Analyze delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities
Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)
Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams
Support and lead the creation of data-driven recommendations and business cases where required.
Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day)
Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year.
Requirements
You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role
You have experience in a fast-paced e-commerce or operational environment (a strong plus)
You are fluent in German and English, both spoken and written
You have strong analytical skills and are confident working with data
You are curious about new technology and enjoy testing, learning, and trying new approaches
You are structured, proactive, and solutions-oriented
You are comfortable managing multiple stakeholders across different teams
You are enthusiastic, passionate, and keen to deliver results that impact the business
Experience with G Suite is a plus.
Benefits
Flexible working (core hours from 10-4pm)
Work Abroad for up to 30 days each year
1 day per year to volunteer on a project that’s close to your heart
We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
Phone allowance
24 vacation days and an option to buy an extra 5 each year
Happiness days (1 extra day each quarter for your personal ‘me time’)
1 celebration day per year, to celebrate a holiday that’s important to you
Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
Mental health support through Open Up, including access to online therapy sessions
Allies and champions groups
Mental Health First Aiders and awareness training for our managers
In person and virtual yoga every week
Our office kitchen is stocked with healthy drinks and snacks to keep you going
Workplace pension contributions
A flexible training framework for every stage of your career development through our Bloom & Learn programme
Internal & external Speaker Sessions on a variety of different inspirational topics.
We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
A BBQ-worthy rooftop terrace (Amsterdam HQ)
Social & wellbeing monthly calendar
We love to celebrate birthdays, anniversaries and other important milestones!
Summer and End of Year events, team lunches and post-peak celebrations
Irresistible discounts on our products, blooms & subscriptions!
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