Lead and manage logistics operations for CEVA Logistics, ensuring high quality service and operational efficiency. Requires extensive experience in management and logistics - related fields.
About the role
- Interim Last Mile Logistics Manager overseeing logistics operations and carrier strategy for German and Austrian markets. Role includes operational tasks and strategic input into delivery improvements.
Responsibilities
- Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels
- Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams
- Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems.
- Analyze delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities
- Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)
- Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams
- Support and lead the creation of data-driven recommendations and business cases where required.
- Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day)
- Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year.
Requirements
- You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role
- You have experience in a fast-paced e-commerce or operational environment (a strong plus)
- You are fluent in German and English, both spoken and written
- You have strong analytical skills and are confident working with data
- You are curious about new technology and enjoy testing, learning, and trying new approaches
- You are structured, proactive, and solutions-oriented
- You are comfortable managing multiple stakeholders across different teams
- You are enthusiastic, passionate, and keen to deliver results that impact the business
- Experience with G Suite is a plus.
Benefits
- Flexible working (core hours from 10-4pm)
- Work Abroad for up to 30 days each year
- 1 day per year to volunteer on a project that’s close to your heart
- We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
- Phone allowance
- 24 vacation days and an option to buy an extra 5 each year
- Happiness days (1 extra day each quarter for your personal ‘me time’)
- 1 celebration day per year, to celebrate a holiday that’s important to you
- Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person and virtual yoga every week
- Our office kitchen is stocked with healthy drinks and snacks to keep you going
- Workplace pension contributions
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Internal & external Speaker Sessions on a variety of different inspirational topics.
- We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen,
- A BBQ-worthy rooftop terrace (Amsterdam HQ)
- Social & wellbeing monthly calendar
- We love to celebrate birthdays, anniversaries and other important milestones!
- Summer and End of Year events, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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