Cloud Solutions Architect managing customer services hosted in a FedRAMP certified commercial cloud environment. Defining architecture and assessing migration strategies for optimized solutions.
About the role
- Solutions Architect designing impactful technology solutions for Blink's dynamic workplace platform. Collaborating with customers and teams to implement innovative applications and functionalities.
Responsibilities
- Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
- Scope and define technical solutions based on complex customer requirements.
- Liaise with Product and Engineering to offer innovative solutions to customer business challenges.
- Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
- Respond to technical components of RFPs.
- Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
- Understand and lead a customer through complex testing cycles.
- Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.
Requirements
- 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.
- Proven track record in customer-facing technical roles.
- Experience in troubleshooting customer issues - managing issue mitigation and closure.
- Deep understanding of:
- Enterprise application landscape.
- Application and identity architecture.
- Data relationships and dependencies.
- SaaS protocols and integrations.
- APIs (SCIM 2.0/ HTTPS/ SOAP).
- Network security protocols (OAuth, SAML, LDAP).
- Hands-on experience in one or preferably several of:
- Web development (JavaScript, HTML, frontend frameworks).
- Mobile development (iOS, Android).
- Backend development (Java, C#, Node.js, Python).
- IP-based real-time communications.
- Knowledge of core application security principles.
Benefits
- You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
- Benefits include:
- Equity allocations with significant upside potential
- Simple, transparent and generous bonus plan
- Company shutdown between Christmas and New Year.
- 20 days’ leave + public holidays.
- 401(k) to help you save for a bright future
- Private health insurance- with medical, dental and vision coverage
- Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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