Senior VMware Engineer managing Windows and VMware environment at Uline, a leading e - commerce distributor. Responsibilities include designing solutions and mentoring engineers in IT Hosting Services.
About the role
- Engineer-Cloud & Infra Engg providing desktop support and resolving user issues related to IT. Working in a rotational shift 24/7 support model for Indonesia with Bahasa language proficiency.
Responsibilities
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Escalating software and other application issues to the subject teams.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling
Requirements
- 5-8 Years
- Strong experience & Knowledge of ITIL Process
- Strong experience & Knowledge of MIM
- Candidate must have knowledge on English and Indonesia Bahasa Language
- Good communication in English Language and technical skills on windows desktop platform.
- OS/ Office/ basic system application/Anti-Virus client support
- Strong technical Background with Excellent Communication Skills.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
Benefits
- 24/7 Operations- Rotational Shift & week Offs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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