Monitoring Engineer overseeing the technology infrastructure and transactionality at Kushki. Role involves incident management, root cause analysis, and reporting for system stability.
About the role
- IT Service Desk Engineer at StellarTech managing IT support in Cyprus office and optimizing processes. Engaging in incident resolution, ticket management, and enhancing service quality.
Responsibilities
- Full control of Service Desk processes: incident and request handling, onboarding/offboarding, equipment and access issuance.
- Ticket management: prioritization, structure, and response quality control.
- Single point of responsibility for IT support in the Cyprus office.
- Process optimization: identifying bottlenecks, implementing automation, and simplifying workflows.
Requirements
- 4+ years of experience in IT support/Service Desk/IT operations.
- Fluent conversational English.
- Ability to work with ticket systems and prioritize tasks.
- Troubleshooting and logical thinking skills.
- Administration of Jira/Confluence/Google Workspace/Slack.
- Experience with SaaS and MDM systems.
- Proficiency in Russian/Ukrainian.
- High level of responsibility and ownership (a sense of ownership over the results).
- Ability to work autonomously without micromanagement.
- Proactivity: suggesting improvements rather than waiting for instructions.
- Nice to have: Scripting and automation skills.
- Knowledge of IT security basics.
Benefits
- Health: We offer a health Insurance package for hybrid mode (Cyprus, Poland) and a health corner in the Cyprus office.
- Balance: Flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
- Freedom: Flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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