Senior Manager overseeing recruitment strategies and operations for PayPal globally. Driving innovative talent acquisition initiatives and enhancing candidate experiences across complex projects.
About the role
- Senior IT Business Partner supporting digital patient engagement initiatives within Biogen’s Patient Services IT team. Act as a bridge between business and technical teams for enhanced patient support and care.
Responsibilities
- Serve as the patient engagement process expert: Build deep knowledge of how Biogen supports patients today, covering intake, onboarding, case management, adherence, and ongoing support.
- Understand pain points, data flows, and how end-users (case managers, nurses, patients) interact with technology, including Health Cloud.
- Bridge business and technical teams: Translate stakeholder needs into detailed technical requirements and relay architectural considerations back to business partners.
- Ensure that Health Cloud configurations, integrations, and new digital tools align with patient engagement objectives and regulatory requirements.
- Develop and execute the patient engagement technology roadmap: Co-lead the creation of a multi-year roadmap in partnership with Patient Services, Patient Access, and External Growth & Innovation.
- Prioritize initiatives such as digital onboarding, self-service portals, AI-enabled support, and personalized engagement journeys.
- Drive pilot programs: Work with cross-functional teams and technical architects to plan, test, and refine pilot initiatives.
- Collect feedback from end-users, troubleshoot issues, and evaluate results to inform broader rollouts.
- Collaborate across functions: Engage stakeholders from the Lupus franchise, Patient Services, Patient Access, and External Growth & Innovation to ensure technology solutions meet business needs.
- Facilitate workshops, demos, and training sessions to promote adoption and gather requirements.
- Ensure readiness for launch: Track progress against critical timelines, coordinate integration with other systems (e.g., EMR/EHR, data platforms), and identify risks.
- Maintain clear communication with the Patient Services IT Director and senior leadership on status, issues, and recommendations.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Health Informatics, or a related field
- 7+ years of experience in Patient Services IT
- Demonstrated ability to gather business requirements and manage delivery through cross-functional teams
- Experience with Salesforce Health Cloud or similar platforms
- Deep understanding of patient support processes and familiarity with specialty therapies or pharmaceutical patient services
- Knowledge of data privacy and regulatory requirements (e.g., HIPAA) for patient data
- Ability to communicate effectively to technical and non-technical stakeholders as well as ability to influence without authority
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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