Hybrid Project Manager, Customer Care

Posted last week

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About the role

  • Manage and execute strategic projects as assigned by the direct manager
  • Plan, setup, and monitor processes and project phases
  • Identify, analyze, and interpret trends or patterns
  • Create/distribute specific and complex statistics/reports on a regular, ongoing basis
  • Coordination of various teams working in support of the assigned projects
  • Maintain, enhance, and develop Customer Care media e.g.: presentations and documents
  • Maintain, enhance, develop, and assure compliance with Policies/SOPs/SWIs, as well as internal guidelines
  • Achieve high customer satisfaction and provide outstanding support, business growth, and team building
  • Act cost-consciously and profit orientated
  • Internalize and promote the company vision
  • Work with management to prioritize business and information needs
  • Provide accurate and detailed project time reports, complete assignments within prescribed and committed timelines, seeking assistance and support when necessary
  • Locate and define new process improvement opportunities and escalate as appropriate
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Apply problem solving strategies to address issues and maintain documentation to monitor progress and ensure timely project completion
  • Develop and maintain positive and effective working relationships with all team members within the department
  • Accurate, regular, and timely reporting to the direct manager
  • Listen to and accept input by actively applying feedback to daily work while continuously striving to improve performance
  • Assist in interdepartmental interactions and ensures effective cooperation

Requirements

  • Bachelor’s degree in electronics or technical school or equivalent experience
  • Must be computer literate with Microsoft and Google Office products, e-mail, and electronic calendar knowledge and abilities
  • Three years of prior project management experience preferred
  • Proficient in the English language with outstanding interpersonal and communication skills, both written and verbal
  • At least three years of experience within customer care
  • Able to work under pressure and be an influencing factor without direct authority
  • Ability to work independently and effectively in given areas of responsibility
  • Organized, detail-oriented, and strong multi-tasking skills
  • Self-motivated and team oriented

Benefits

  • Competitive Compensation
  • Remote and hybrid work environment
  • Engaging employee programs
  • Various additional benefits depending on location

Job title

Project Manager, Customer Care

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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