Hybrid Project Manager, Customer Care

at Clario

• Job title: Project Manager, Customer Care
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Budapest, Hungary

About the role

• Project Manager overseeing Customer Care strategic projects for Clario, ensuring high service quality and efficiency. Managing cross-functional teams and reporting on project performance.

Responsibilities

• Manage and execute strategic projects as assigned by the direct manager
• Plan, setup, and monitor processes and project phases
• Identify, analyze, and interpret trends or patterns
• Create/distribute specific and complex statistics/reports on a regular, ongoing basis
• Coordination of various teams working in support of the assigned projects
• Maintain, enhance, and develop Customer Care media e.g.: presentations and documents
• Maintain, enhance, develop, and assure compliance with Policies/SOPs/SWIs, as well as internal guidelines
• Achieve high customer satisfaction and provide outstanding support, business growth, and team building
• Act cost-consciously and profit orientated
• Internalize and promote the company vision
• Work with management to prioritize business and information needs
• Provide accurate and detailed project time reports, complete assignments within prescribed and committed timelines, seeking assistance and support when necessary
• Locate and define new process improvement opportunities and escalate as appropriate
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Apply problem solving strategies to address issues and maintain documentation to monitor progress and ensure timely project completion
• Develop and maintain positive and effective working relationships with all team members within the department
• Accurate, regular, and timely reporting to the direct manager
• Listen to and accept input by actively applying feedback to daily work while continuously striving to improve performance
• Assist in interdepartmental interactions and ensures effective cooperation

Requirements

• Bachelor’s degree in electronics or technical school or equivalent experience
• Must be computer literate with Microsoft and Google Office products, e-mail, and electronic calendar knowledge and abilities
• Three years of prior project management experience preferred
• Proficient in the English language with outstanding interpersonal and communication skills, both written and verbal
• At least three years of experience within customer care
• Able to work under pressure and be an influencing factor without direct authority
• Ability to work independently and effectively in given areas of responsibility
• Organized, detail-oriented, and strong multi-tasking skills
• Self-motivated and team oriented

Benefits

• Competitive Compensation
• Remote and hybrid work environment
• Engaging employee programs
• Various additional benefits depending on location