Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Operations Supervisor managing the daily delivery of street cleansing and waste services at Biffa. Ensuring operational excellence, safety, and compliance across all activities.
Responsibilities
- Plan & Organise: Coordinate daily operations, crew deployment, and allocate vehicles, equipment, and materials to meet service requirements.
- Resource Scheduling: Maintain effective staffing, vehicle, and equipment schedules to ensure operational efficiency.
- Team Leadership: Manage inductions, attendance, and performance, providing coaching and support in line with company policies.
- Compliance & Reporting: Ensure accurate completion of reports, timesheets, and schedules, maintaining full compliance with contract and company standards.
- Health & Safety: Promote a strong safety culture, enforce procedures, and take prompt action on unsafe practices or incidents.
- Client Engagement: Build and maintain positive working relationships with Local Authorities and partners, representing Biffa professionally at meetings.
- Continuous Improvement: Identify opportunities to enhance service delivery, support business objectives, and complete all required training.
Requirements
- Full, valid UK driving licence (able to drive vehicles up to 3.5T).
- Proven experience supervising teams within operations, waste management, logistics, or a similar environment.
Benefits
- Company Car or Car allowance.
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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