Director of PSS Patient Experience shaping patient experience strategy within Sanofi's Patient Support Services. Leading innovative solutions and projects specifically in immune challenges and rare diseases.
Responsibilities
- Work with senior management across game teams and publishing to develop a player-centric ecosystem.
- Translate stakeholders’ needs for each game project into features and solutions that best serve their unique player base.
- Own the product vision and strategy for key platform and community features, grounded in player needs and long-term engagement goals that align with overall business objectives.
- Lead end-to-end product development and collaborate closely with a dedicated cross-functional team throughout discovery, design, stakeholder alignment, delivery, experimentation, and iteration.
- Champion a strong experimentation culture across the organization, including hypothesis-driven development, A/B testing, and rigorous analysis of results.
- Be the voice of the player by combining market insight, player data, and community feedback to refine priorities and the roadmap, ensuring customer needs are always at the center of decision-making.
Requirements
- 8+ years in Product Management or a related field, including 2+ years in a leadership role, ideally within consumer platforms or large-scale digital products that serve mass audiences and include a strong community or social component.
- Strong data literacy, with hands-on experience using metrics, dashboards, and A/B testing to inform decisions.
- Experience forming and leading small, cross-functional teams.
- A high-ownership, can-do mindset — comfortable wearing many hats and encouraging others to do the same.
- Ability to operate effectively in fast-moving, ambiguous environments and to make sound decisions with imperfect information.
- Strong player empathy, curiosity, and a desire to understand customer needs and behaviors.
- Excellent communication and collaboration skills, with the ability to align multiple stakeholder groups around a clear direction.
Benefits
- Celebration of diversity in people, perspectives, and ideas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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