Hybrid Mortgage Operations Training Lead

at Better

• Job title: Mortgage Operations Training Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $85,000 - $100,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Irving, United States

About the role

• Training Lead driving learning and development initiatives at Better Mortgage. Designing and overseeing training programs to enhance employee skills and ensure alignment with business objectives.

Responsibilities

• Design, implement, and manage comprehensive training programs tailored to the needs of various departments within Better Mortgage.
• Conduct training needs assessments to identify skill gaps and develop appropriate training solutions.
• Create engaging training materials, including presentations, e-learning modules, and interactive workshops that cater to diverse learning styles.
• Facilitate training sessions and workshops, ensuring participants are actively engaged and able to apply new knowledge effectively.
• Collaborate with subject matter experts and leadership to ensure training content is relevant, accurate, and aligned with business objectives.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, making data-driven improvements as necessary.
• Mentor and guide junior training staff, providing support in instructional design and delivery methods.
• Stay current on industry trends and best practices in training and development to incorporate innovative approaches into training initiatives.

Requirements

• 5+ years of experience in a combination of operations and training, with a strong emphasis on adult learning principles and instructional design.
• Proven experience in leading training programs within the financial services or mortgage industry is a plus.
• Bachelor's degree in Education, Human Resources, Business, or related field; advanced degree or relevant certification preferred.
• Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Proficient in training tools and technologies, including learning management systems (LMS) and e-learning authoring software.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects and deadlines.
• Strong analytical and problem-solving abilities, focused on measuring training impact and effectiveness.

Benefits

• Benefits eligibility effective DAY ONE
• *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
• Personalized care for every fertility and family care journey for our employees and their partner!
• Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
• Discount programs and perks including pet Insurance!