As a Quality Analyst at Stefanini, conduct audits and provide feedback on support processes. Collaborate towards quality improvement and assist in onboarding new agents.
About the role
- Administrative Analyst handling OKR management and compliance processes at Bernoulli Education. Collaborating across departments to optimize procurement and training processes in a dynamic educational environment.
Responsibilities
- OKR - Manage, calculate and present department OKRs
- Action Plan - Monitor actions and update the Action Plan for audits performed by the Audit and Compliance department
- Procedures - Create, develop, request validation and publish policies and procedures for both departments
- Act as facilitator, multiplier and focal point for matters related to the Procurement Portal and the Corporate Travel Control system (Paytrack)
- Participate in regular meetings with the Facilities, GG, IT, GP and Operations areas to address cyclical/routine demands and to support the execution of short-, medium- and long-term projects
- Audits - Conduct audits of the team's Purchasing processes to verify compliance with NAGS and identify possible deviations and/or breaches of current procedures
- Contracts - Monitor contract terms and notify managers when contracts are approaching expiration
- Provide training to requesters on questions related to issuing purchase requests (SC), monitoring approval of purchase orders (OC) and managing deliveries
- Perform weekly follow-up of purchase requests (SC) pending action by buyers and request status updates on actions
- Conduct market studies on best practices in the education sector that directly or indirectly affect Procurement
- Periodically perform quantitative and qualitative evaluations of suppliers and service providers
- Publish periodic “Knowledge Pills” with relevant information on existing policies, budgetary control, corporate contracts, and more
- Act as the communication link between Procurement and the departments to be established: Engineering and Warehouse
- KPI - Finalize monthly indicators for the Procurement and Corporate Travel departments
- Training - Deliver internal training on department policies
Requirements
- Specific Knowledge - Advanced computer skills (Microsoft Office suite, RM TOTVS system, Quality Management Systems)
- Basic knowledge of environments and legislation NR10, NR35, Quality (ISO 9001:2008), processes and results
Benefits
- Health insurance
- Dental plan
- Life insurance
- Meal and food allowance on the same card
- Breakfast or afternoon snack at physical locations
- Transportation voucher
- Total Pass and Wellhub (access to gyms and wellness services)
- Birthday day off
- Corporate University
- Support program for pregnant employees
- Counseling program offering psychological, legal, financial and social guidance
- Wedding gift
- Duo Gourmet
- Bernoulli Benefits Club: access to a partner network with discounts on undergraduate and postgraduate courses, energy bills, language courses and much more for you and your family
- Mothers on a hybrid schedule are eligible for 100% remote work from the 6th month of pregnancy until the child is 1 year old
- Fathers on a hybrid schedule are eligible for 100% remote work from the child’s birth until the child is 6 months old
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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