Hybrid Team Lead Customer Guidance – User Experience

at Bergzeit

• Job title: Team Lead Customer Guidance – User Experience
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Otterfing, Germany

About the role

• Teamlead managing a five-member Customer Guidance Team at Bergzeit to enhance customer journey. Strategic development of digital consulting quality and optimization of onsite experience throughout.

Responsibilities

• Lead the five-member Customer Guidance team
• Responsible for the strategic development of digital consulting quality across the customer journey
• Optimize the customer journey and onsite experience together with the team
• Manage content cross-functionally and set quality standards
• Identify and evaluate new technologies, especially in AI, automation, personalization, and segmentation
• Consolidate relevant insights through active collaboration with internal stakeholders
• Drive continuous change processes within the team

Requirements

• Degree in Marketing, E‑Commerce, or a comparable qualification
• At least 3–5 years of professional experience in digital consulting, customer guidance, project management, and leadership
• Agile leadership style and a desire to further develop your team
• Structured, analytical, reliable, and independent working style
• Strong affinity for outdoor and mountain sports and the related product range
• Solid sales and consulting expertise
• Knowledge of UX design and UX research expertise
• Excellent written and spoken German and good English skills
• Proficient in MS Office

Benefits

• Our Flexi principle allows you to make your working day more flexible through our hybrid work model
• Bring more sport into your life with our yoga, cycling, and climbing meetups
• Take advantage of our JobRad leasing program and Well-Pass subsidy
• All Bergzeit employees benefit from discounts in the Bergzeit shop
• We offer a modern workplace within an agile organization
• Enjoy freshly cooked meals every day in our certified organic canteen
• You will be supported by a buddy during onboarding and we also offer individual training and development opportunities
• Your loyal four-legged companion is welcome, too
• In addition to the regular annual leave of 30 days, you can also take up to four weeks of unpaid leave for a longer break
• You can work from some of the most beautiful locations within the EU for up to four weeks per year
• We offer company pension plans
• To support mental health, we offer free external sessions for prevention or personal emergencies