Product Designer shaping AI - driven workflows for immigration legaltech startup Alma. Designing intuitive AI experiences and collaborating with product & engineering teams.
About the role
- Teamlead managing a five-member Customer Guidance Team at Bergzeit to enhance customer journey. Strategic development of digital consulting quality and optimization of onsite experience throughout.
Responsibilities
- Lead the five-member Customer Guidance team
- Responsible for the strategic development of digital consulting quality across the customer journey
- Optimize the customer journey and onsite experience together with the team
- Manage content cross-functionally and set quality standards
- Identify and evaluate new technologies, especially in AI, automation, personalization, and segmentation
- Consolidate relevant insights through active collaboration with internal stakeholders
- Drive continuous change processes within the team
Requirements
- Degree in Marketing, E‑Commerce, or a comparable qualification
- At least 3–5 years of professional experience in digital consulting, customer guidance, project management, and leadership
- Agile leadership style and a desire to further develop your team
- Structured, analytical, reliable, and independent working style
- Strong affinity for outdoor and mountain sports and the related product range
- Solid sales and consulting expertise
- Knowledge of UX design and UX research expertise
- Excellent written and spoken German and good English skills
- Proficient in MS Office
Benefits
- Our Flexi principle allows you to make your working day more flexible through our hybrid work model
- Bring more sport into your life with our yoga, cycling, and climbing meetups
- Take advantage of our JobRad leasing program and Well-Pass subsidy
- All Bergzeit employees benefit from discounts in the Bergzeit shop
- We offer a modern workplace within an agile organization
- Enjoy freshly cooked meals every day in our certified organic canteen
- You will be supported by a buddy during onboarding and we also offer individual training and development opportunities
- Your loyal four-legged companion is welcome, too
- In addition to the regular annual leave of 30 days, you can also take up to four weeks of unpaid leave for a longer break
- You can work from some of the most beautiful locations within the EU for up to four weeks per year
- We offer company pension plans
- To support mental health, we offer free external sessions for prevention or personal emergencies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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