Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Support Analyst managing technical and functional aspects of TOTVS DataSul ERP. Ensuring system stability and efficient user support related to critical business processes.
Responsibilities
- Prestar suporte técnico e funcional aos módulos do ERP DataSul (Financeiro, Faturamento, Compras, Estoque, Controladoria, Contabilidade, entre outros).
- Realizar análise de incidentes, investigação de logs e troubleshooting de erros em ambiente DataSul.
- Atender chamados via ferramenta ITSM, garantindo cumprimento de SLAs e qualidade no atendimento.
- Apoiar atualizações de versão, aplicação de patches e testes de homologação.
- Acompanhar rotinas críticas de negócio e garantir o funcionamento dos processos integrados ao sistema.
- Atuar em conjunto com equipes internas e consultorias TOTVS para solução de problemas complexos.
- Documentar procedimentos, soluções e fluxos de atendimento.
Requirements
- Superior completo ou cursando em Análise e Desenvolvimento de Software ou similar
- Experiência com TOTVS DataSul.
- Conhecimento dos principais módulos: Financeiro, Compras, Estoque, Faturamento, Contabilidade, Ativo Fixo ou equivalentes.
- Noções de Progress 4GL (leitura, análise básica e troubleshooting).
- Experiência com consultas SQL (Progress DB, PostgreSQL ou SQL Server).
- Compreensão de estruturas do ambiente DataSul: AppServer, SmartClient, Database, WebServer.
- Experiência com ferramentas de chamados (GLPI, ServiceNow, Jira ou similares).
Benefits
- Auxilio Alimentação e Transporte
- Assistência Médica e Odonto
- Seguro de Vida
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