Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Analista Administrativo Comercial responsible for managing client portfolio operations in São Paulo. Initial temporary position with potential for continuation after 8 months.
Responsibilities
- Realizar atendimento ativo e receptivo aos clientes da carteira sob sua responsabilidade, esclarecendo dúvidas e apoiando nas demandas do dia a dia relacionadas à frota de veículos;
- Atuar como ponto focal administrativo para temas como documentação de veículos, sinistros, manutenções e revisões, realizando a interface com áreas internas especializadas;
- Prestar suporte aos processos de faturamento e pagamento relacionados à frota dos clientes;
- Acompanhar e garantir o cumprimento dos prazos de atendimento e resolução das demandas;
- Apoiar as ações de Pesquisa de Qualidade de Entrega e Pesquisa de Manutenção/Sinistro, contribuindo para bons indicadores de satisfação da carteira;
- Manter controles, relatórios e informações da carteira atualizados.
Requirements
- Ensino médio completo
- Ensino superior completo ou em andamento será um diferencial
- Experiência ou conhecimento em gestão de contas / relacionamento com clientes
- Excel avançado
- Vivência em gestão de frota ou mercado automotivo (diferencial)
- Conhecimentos técnicos ou noções de mecânica automotiva (diferencial)
Benefits
- Auxílio alimentação e Transporte
- Assistência Médica e Odonto
- Seguro de Vida
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