Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Customer Success Technical Support Engineer focused on serving Belden's Industrial connectivity solutions. Providing technical support for networking products and collaborating with customers and teams.
Responsibilities
- Provide 2nd level technical support of Belden Industrial solutions and products
- Focus on Xtran MPLS products and other networking brands
- Provide the best possible support and experience to customers
- Respond to escalated customer support issues
- Analyze customer issues and provide feedback
- Recreate customer issues for root cause analysis
- Advise network design & configuration to customers
- Create knowledge base articles and documentation
- Collaborate with internal team members for technical directions
- Travel required (~30%)
Requirements
- Bachelor of Engineering, or equivalent experience
- Strong networking background
- Experience and understanding of ethernet communication
- Routing (OSPF)
- Knowledge of C37.94 and legacy protocols (T1/E1, RS232/422/455)
- Deep understanding of MPLS-TP architecture
- Knowledge of fault-tolerant design and protection switching mechanisms
- Strong analytical skills for troubleshooting telecommunication networks
- Ability to use Wireshark for data analysis
- Programming/Scripting (Python) skills are a plus
- CCNA/CCNP qualification is a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term disability
- Short term disability
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Matching retirement plans
- Paid vacation
- Parental leave
- Employee stock purchase plan
- Paid leave for volunteer work
- Training opportunities
- Professional talent management
- Succession planning
- Corporate health well-being initiatives
- Commitment to diversity, equity, inclusion and sustainability
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