Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
About the role
- Customer Care Specialist at Boston Document Systems handling customer queries and ensuring high quality service. Collaborating with internal teams to achieve client satisfaction while working in a hybrid environment.
Responsibilities
- Partner and collaborate effectively with all functional areas of the business and departments that integrate with the sales administration team.
- Provide our Sales Team with the highest level of administrative support.
- Deliver consistent, high quality customer service to our clients by resolving customer queries quickly and maintaining a positive attitude and a friendly demeanor.
- Responsible for ensuring quality and consistency with departmental processes from start to finish.
- Assist Director of Sales Administration with projects, as needed.
- Leverages deep knowledge of the organization and BDS’s business processes to drive resolution of complex issues.
- Proactively alert management when established KPI minimums are not being met.
- Updates the customer directly where appropriate and feeds updates and resolutions to assign customer-facing resources to convey.
- Communicates directly and regularly with senior management internally and in the customer’s organization.
- Leverages strong influencing skills to resolve issues.
- Owns internal reporting / updates on the status of resolution to management and other stakeholders until issues are resolved.
- Resolution may include redirecting the case to other functional teams with specific instructions on the next steps to take.
- Identifies trends in incident cases or data. Uses data to drive recommendations for changes to service, training, or business process.
- Embrace a collaborative team approach fostering a highly communicative work environment focused on processes improvement and customer service.
Requirements
- High school or GED required; associate or bachelor’s degree preferred
- Strong Attention to detail and extremely organized.
- Excellent communication (written and verbal) skills.
- High degree of persistence and integrity with a strong work ethic and positive attitude.
- Superb problem solving and analytical skills.
- Exceptional customer service skills effective at problem resolution and client satisfaction.
- Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
- Exceptional time management and organizational skills, and the ability to work independently.
- Sales, Customer Service, or Sales Administration experience preferred.
- Can-do Attitude and a willingness to learn
Benefits
- Competitive compensation -commensurate with experience
- Medical, vision, dental
- Supplemental Insurance options
- Pet Insurance & Legal plan coverage options
- Generous paid time off (PTO) program
- Employer paid Life Insurance
- 401(k) plan with company match
- Professional development
- Company Outings and Events
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.
Customer Service Supervisor leading a high - performing customer service team at McKesson. Developing agents and delivering world - class service in a hybrid environment.
Virtual Customer Service Representative providing support for NextGen Real Estate clients via phone, email, and chat. Handling inquiries, complaints, and account management with a focus on customer satisfaction.
Customer service operator handling phone support for clients at Supergasbras, a major GLP distributor in Brazil. Focus on care, attention, and service quality in a hybrid work setup.
Customer Service/Retail Associate supporting patients by assisting with medical supplies purchase. Ensuring smooth transactions and providing exceptional service in a friendly environment.
Customer Service Representative fulfilling Administrative duties based in Naucalpan de Juarez, Mexico. This role involves various administrative tasks with a full - time schedule.
Connect small businesses with suitable spaces from our portfolio. Provide customer service through calls and emails, ensuring positive experiences.