Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
About the role
- Customer Care Specialist at Boston Document Systems handling customer queries and ensuring high quality service. Collaborating with internal teams to achieve client satisfaction while working in a hybrid environment.
Responsibilities
- Partner and collaborate effectively with all functional areas of the business and departments that integrate with the sales administration team.
- Provide our Sales Team with the highest level of administrative support.
- Deliver consistent, high quality customer service to our clients by resolving customer queries quickly and maintaining a positive attitude and a friendly demeanor.
- Responsible for ensuring quality and consistency with departmental processes from start to finish.
- Assist Director of Sales Administration with projects, as needed.
- Leverages deep knowledge of the organization and BDS’s business processes to drive resolution of complex issues.
- Proactively alert management when established KPI minimums are not being met.
- Updates the customer directly where appropriate and feeds updates and resolutions to assign customer-facing resources to convey.
- Communicates directly and regularly with senior management internally and in the customer’s organization.
- Leverages strong influencing skills to resolve issues.
- Owns internal reporting / updates on the status of resolution to management and other stakeholders until issues are resolved.
- Resolution may include redirecting the case to other functional teams with specific instructions on the next steps to take.
- Identifies trends in incident cases or data. Uses data to drive recommendations for changes to service, training, or business process.
- Embrace a collaborative team approach fostering a highly communicative work environment focused on processes improvement and customer service.
Requirements
- High school or GED required; associate or bachelor’s degree preferred
- Strong Attention to detail and extremely organized.
- Excellent communication (written and verbal) skills.
- High degree of persistence and integrity with a strong work ethic and positive attitude.
- Superb problem solving and analytical skills.
- Exceptional customer service skills effective at problem resolution and client satisfaction.
- Strong systems skills including Excel, Microsoft office and CRM’s (Salesforce preferred).
- Exceptional time management and organizational skills, and the ability to work independently.
- Sales, Customer Service, or Sales Administration experience preferred.
- Can-do Attitude and a willingness to learn
Benefits
- Competitive compensation -commensurate with experience
- Medical, vision, dental
- Supplemental Insurance options
- Pet Insurance & Legal plan coverage options
- Generous paid time off (PTO) program
- Employer paid Life Insurance
- 401(k) plan with company match
- Professional development
- Company Outings and Events
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.
Customer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem - solving and digital tool navigation while ensuring a great experience.
Customer Service Representative providing customer support and coordinating service for Trademasters. Handling inbound calls and scheduling technicians to ensure timely service delivery.
Account Manager responsible for customer accounts in vehicle finance, managing calls and finance agreements. Working in a hybrid setup with a focus on customer satisfaction and proactive engagement.
Customer Service Representative handling inbound calls and scheduling service appointments for a facility management company. Ensuring communication between customers, technicians, and management for operational efficiency.
Deployment Manager partnering with customers to drive adoption of digital capabilities and enhance business value. Collaborating with Corporate Account Managers for successful pilot and launch implementations.