Internship position to create automation workflows for cybersecurity teams at Almond. Seeking passionate students for impactful digital security projects.
About the role
- Conversational AI Delivery Engineer developing and maintaining Conversational AI solutions for a medical technology company. Collaborating with cross-functional teams to ensure effective deployment and performance monitoring.
Responsibilities
- Develop and maintain Conversational AI solutions, ensuring stability and adherence to defined standards
- Apply NLU tuning (e.g., utterances, intents, entities) to improve bot performance and user experience
- Contribute to the design and maintenance of Conversational flows, integrations, system diagrams, and technical documentation
- Support the identification and documentation of business requirements in collaboration with Business Analysts and Product team members
- Collaborate with other developers and engineers, and share knowledge and provide guidance to junior team members as appropriate
- Support DevOps practices for Conversational AI systems by following established CI/CD and release processes
- Assist with deployments across environments and support release activities
- Support troubleshooting of deployment issues and system performance
- Contribute to defect investigation and root cause analysis, and help apply corrective actions to existing projects
- Ensure solutions include required logging, monitoring, and diagnostic features
- Use testing tools to execute functional, regression, integration, and usability tests
- Review analytics and telemetry data to help identify defects or improvement opportunities
- Support maintenance and updates of dashboards and analytics pipelines
- Work closely with Operations, Product, and Delivery team members to support successful solution delivery
- Support UAT activities with business stakeholders by addressing defects and incorporating feedback to ensure proper validation of solutions
- Continuously develop technical and domain knowledge in Conversational AI delivery and platform practices.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
- 3+ years of experience in software delivery, DevOps, or Conversational AI-related roles
- Familiarity with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jira)
- Experience with Conversational AI platforms (e.g., Microsoft Copilot Studio, Dialogflow, Amelia)
- Basic understanding of software delivery, testing, and release processes
- Advanced English proficiency.
Benefits
- Competitive package of compensation and benefits programs
- Opportunities for rewards and recognition
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