Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Field Support Engineer providing in-depth technical support for pharmacy automation products. Delivering customer service, collaborating with teams, and documenting issues in Salesforce.
Responsibilities
- Deliver exceptional customer service and problem resolution at client sites
- Provide expert instruction on pharmacy automation products
- Collaborate effectively with service team members
- Document detailed descriptions of issues and resolution actions
Requirements
- High School diploma
- 3-5 years of experience in a field service role
- Proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11
- Extensive knowledge of basic computer networking
- Strong mechanical aptitude using standard hand tools
- Proficiency with digital multi-meters and voltage/amperage testers
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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