Regional Network Director managing vendor relationships in the mortgage services sector. Overseeing performance management and resolving escalated issues within a defined territory.
About the role
- Director responsible for leading a team in claims assistance at BBVA in Mexico City. Focused on client service and continuous process improvement for enhanced client experiences.
Responsibilities
- Liderar un equipo enfocado en atención del asegurado • Gestionar solicitudes a través de call center • Asignar y coordinar servicios • Seguimiento reactivo al asegurado • Definir estrategias de mejora continua.
Requirements
- Experiencia liderando equipos en atención al cliente • Conocimiento en gestión de siniestros • Habilidades en digitalización y automatización • Experiencia en optimización de procesos.
Benefits
- Apoyo a la diversidad, inclusión y igualdad de oportunidades.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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