Hybrid Claims Consultant

at Brown & Brown Insurance

• Job title: Claims Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $90,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Seattle, United States

About the role

• Claims Consultant position at Brown & Brown, providing customer service and claims resolution expertise. Role involves documentation, customer interaction, and working with carrier personnel in the insurance sector.

Responsibilities

• Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
• Keep the customers informed of the status of their claim
• Assist the insured with organizing, documenting and presenting small and large property loss claims
• Assist insured with negotiating with total loss on autos to their carrier
• Research and conduct coverage analysis on claims
• Review Reservation of Rights letters and offers response to insured
• Review and offer rebuttals as necessary to coverage disclaimers.
• Gather supportive documentation to include with any rebuttal
• Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
• Deal promptly and with full disclosure with all carrier personnel
• Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
• Record all activities in claims files in the agency automation system as defined in the Claims Procedures
• Inform appropriate personnel of claims issues involving clients
• Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
• Create and Present Claims training of staff
• Visit Clients and Carriers as agreed with Producers and other account management staff
• Consistently meet all Brown & Brown established Quality Control Practices & Timelines
• Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
• Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
• Stay current on company insurance products and offerings
• Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs

Requirements

• High school diploma or equivalent
• 5 years’ experience in either Personal & Commercial Lines
• Washington State Producer License
• Valid Drivers’ License
• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (Preferred)
• Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
• Experience with Applied Agency Management System (Preferred)

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.