Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates.
Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia.
For more information, visit www.bazaarvoice.com

Bazaarvoice

Browse and apply for open jobs at Bazaarvoice.

customer-success-manager

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

• Troubleshooting cases of medium to high complexity that involve different Bazaarvoice features and products.
• Reading, comparing, and explaining technical concepts and documentation (limitations, requirements, functionality) to various audiences (technical and non-technical, internal and external teams).
• Providing consultative guidance to assigned clients on how to resolve Bazaarvoice-related issues on their site while maintaining empathy and professionalism.
• Participate in or lead client meetings and demonstrate detailed technical knowledge of our product and how our clients are utilizing it on their respective websites.
• Work independently or collaboratively with internal teams (Client Success, TAM’s, Client Delivery, Network, CII, etc.) as well as our clients to resolve concerns, issues, and questions in a professional and timely manner.
• Handle all cases in accordance with documented processes and consistently meet all KPI’s (TTCR, CSAT and Utilization rates).
• Manage client expectations and meet or exceed time commitments consistently.
• Detect and take immediate action when a client shows signs of increasing frustration. This includes offering a screen-sharing call to better explain unclear concepts and de-escalate situations, by keeping internal stakeholders informed.
• Identify and suggest improvements to help improve and optimize processes utilized by the team.
• When necessary, assist with New Hire Training (team) and New Hire Orientation (corporate).
• Serve as Subject Matter Expert (SME) for assigned product functionality which includes creating/maintaining documentation, performing training, and serving as an escalation point.
• Serve as backup for other team members when they are out of the office.

Technical Success Manager – Tier 2 Support

Technical Success Manager providing Tier 2 support for our APAC clients at Bazaarvoice. Responsible for troubleshooting technical inquiries and ensuring client satisfaction with the platform.

human-resources

• Serve as a credible and independent strategic HR partner
• Independently manage and resolve complex employee relations matters
• Proactively analyze people data, identify trends
• Play a key role in the end-to-end creation and execution of people programs
• Support and co-lead organizational design initiatives

HR Business Partner

HR Business Partner supporting Global Revenue and Marketing at Bazaarvoice. Collaborating with leaders to drive people strategies in a successful SaaS environment.

technical-account-manager

• Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.
• Manage the Bazaarvoice technical relationship for a defined set of clients and act as the primary owner of the client's technical program.
• Engage with clients in a strategic capacity to ensure programs follow recommended best practices and align with client infrastructure and business goals.
• Proactively monitor the health of technical programs and help mitigate problems before they impact broader program success.
• Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services.
• Oversee all technical touch points with clients, including support cases, implementations, professional services projects, and pilot programs; serve as a single point of escalation.
• Develop relationships with key technical stakeholders to facilitate project progress, expand technical footprint, and cultivate client champions and advocates.
• Work in close coordination with account teams and internal stakeholders to develop and execute holistic account plans.

Technical Account Manager

Manage Bazaarvoice technical programs and client relationships for major brands. Drive adoption, monitor technical health, and coordinate implementations across account teams.

financial-crime

• Monitor large volumes of user-generated content for fraudulent activity.
• Identify and research content for fraudulent behavior using a case management system.
• Learn and apply what constitutes review fraud to protect consumers from inauthentic content.
• Take appropriate action against inauthentic or fraudulent content (flag/remove) based on investigations.
• Meet quality and speed benchmarks and adjust performance based on feedback.
• Collaborate with teams as needed and follow escalation procedures.

Fraud Detection Analyst

Monitor and investigate user-generated content for fraudulent activity at Bazaarvoice. Use case-management systems to research, flag, and take action against inauthentic content.

account-executive

• Being confident in defending and selling a high-ROI solution
• Demonstrating the value propositions of our products and services
• Drive conversational discovery dialogue with the customer in order to reveal underneath pains and requirements
• Convincing client’s IT personnel and being able to “talk shop” with them
• Partnering with the client’s marketing and merchandising staff and working through their organization to find the key decision makers
• Working through the legal aspects of the contract with the client’s lawyer while leveraging our internal counsel to close the deal
• Demonstrates passion and energy both externally with the customer and internally with cross functional teams
• Consistently build and manage an effective pipeline and communicate proactively with leadership throughout each phase of the renewal/sales process
• Manage renewals, upsells, and cross-sell opportunities across a broad territory

Account Director, SMB

Account Director driving renewals, upsells, and SaaS sales for Bazaarvoice. Manage broad territory, build pipeline, and collaborate with clients and internal teams.

manager

202• Develop and own the global campaign strategy and execution plan, ensuring initiatives align with business objectives
• Manage the campaign roadmap with a 90/10 focus on big growth bets while allocating resources for fast-turn experiments
• Oversee the global campaigns budget and allocate resources strategically across initiatives and channels
• Lead, mentor, and manage a team including Growth Marketing Manager, Performance Marketing Manager, and Campaigns Specialist
• Serve as primary point of contact for senior leadership, communicating campaign performance, strategic direction, and key insights
• Monitor and analyze campaign performance, ensuring key metrics are met and providing regular updates to leadership
• Partner with product marketing, content, and field marketing to ensure integrated campaigns and lead tiger teams for urgent opportunities
• Drive the "one global standard, local adaptation" approach for campaign execution

Manager, Global Campaigns

Lead Bazaarvoice's global campaign strategy and team to drive customer acquisition, engagement, and upsell at scale

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

Bazaarvoice

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