Lead systems implementation and process change within Business Operations and Strategy team at Lloyds Banking Group. Collaborate with vendors and support incident management for robust platform operations.
About the role
- Business Operations Manager at Bask & Lather Co. overseeing supply chain, logistics, and fulfillment operations. Leading vendor management and inventory tracking for a growing haircare brand.
Responsibilities
- Oversee inbound and outbound logistics across internal warehouses and 3PL partners
- Ensure accurate inventory receiving, storage, and timely shipping of orders across all platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.)
- Partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues
- Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners
- Track POs, lead times, and production schedules to ensure timely replenishment
- Negotiate pricing, ensure quality standards, and escalate delays, track fully loaded cogs
- Own inventory tracking and reporting across all SKUs and sales channels
- Maintain accurate records in inventory management systems and flag discrepancies proactively
- Support the implementation of ERP systems or tools to streamline processes
- Lead operational planning for trade shows, retail activations, and pop-up events
- Coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown
- Partner with Brand Ops Coordinator to ensure executional excellence
- Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods
- Monitor escalated customer service issues related to fulfillment or operations
- Identify operational inefficiencies and propose process improvements
- Maintain and update SOPs across inventory, fulfillment, and logistics functions
- Track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops
- Supervise warehouse assistants and coordinate cross-departmental training when needed
- Support Director of Ops with onboarding, documentation, and delegation to relevant team members.
Requirements
- 5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred)
- Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.)
- Strong understanding of inventory management, production planning, and vendor relations
- Excellent project management, problem-solving, and communication skills
- Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools
- Highly organized, solutions-oriented, and able to thrive in a fast-paced environment
- Willingness to work some evenings/weekends for activations and key business needs.
Benefits
- Competitive salary
- Collaborative culture
- Room to grow with the business
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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