Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
About the role
- Business Process Expert supporting scalable and reliable services for Philips’ healthcare technology solutions. Ensuring process alignment, operational excellence, and continuous improvement across services.
Responsibilities
- Design and standardize end-to-end Professional Services processes to drive efficiency, quality, and scalability.
- Translate business and customer requirements into fit-for-purpose capabilities across process, data, and systems.
- Ensure alignment between process design and IT solutions through close collaboration with Product Owners and LPO/E.
- Support deployment readiness, including change management, training, and go-live execution.
- Monitor process performance and adoption, driving continuous improvement using data and best practices (e.g., Lean, Six Sigma).
- Contribute to knowledge sharing and capability building to sustain long-term process excellence and business continuity.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Operations, Engineering, or a related field.
- At least 3 years of experience in applicable functional domain, in combination with Project Management, Change Management, Lean Manufacturing or equivalent.
- Business process management, continuous improvement, or project/change management within a service-oriented environment.
- Strong skills in process design and modelling, data analysis, and working with IT systems and integrations.
- Proven stakeholder management, communication, and collaboration skills with a proactive and structured mindset.
- Fluency in English (written and spoken).
- Experience with Lean, Six Sigma, or Agile methodologies (preferred).
- Familiarity with global service operations or Professional Services processes (preferred).
Benefits
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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