Hybrid Senior Operations Project Manager – GenAI Initiatives

at Bank of America

• Job title: Senior Operations Project Manager – GenAI Initiatives
• Job type: Full Time
• Experience level: Senior
• Salary: $121,400 - $155,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Westlake Village, United States

About the role

• Senior Operations Project Manager at Bank of America managing large projects for operations. Responsible for project execution, stakeholder engagement, and operational improvements through data analysis.

Responsibilities

• managing large projects for an operations department or Line of Business
• directing the research of existing operations
• managing the analysis of assembled data to define problems
• overseeing end-to-end project status, project health, mitigation, and timely escalation
• working directly with senior management to set and maintain strategic project direction
• educating resources, partnering with testing teams engaged, and analyzing reporting
• managing project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• coordinating development of key project deliverables in partnership with key internal and external business partners
• leads the execution of multiple and often competing priorities to meet deadlines
• establishes project status routines and tracks critical path deadlines and overall business measures for success
• oversees defect resolution and roadblock clearing efforts

Requirements

• Knowledge of the change framework for both AGILE and Waterfall project types; strong emphasis on AGILE methodology, JIRA
• 5+ years experience supporting end to end change for medium to large projects, desirable to have experience in an Operations area
• Demonstrate a strong technical and analytical mindset in order to effectively work within a heavy technical driven environment
• Strong problem-solving skills and understanding of business requirements to identify opportunities and develop solutions to improve systems or processes, with an intense focus on collaboration
• Ability to influence decisions with various business partners to include Technology, Sales, and Operations
• Must be able to work efficiently in a high pressure, fast changing environment.
• Demonstrated ability to be detail-oriented on business process concepts
• Ability to effectively support multiple high priority activities concurrently
• Ability to lead projects end to end and to build consensus among different stakeholders
• Strong understanding of DCRS technology
• Strong understanding of Artificial Intelligence technology

Benefits

• industry-leading benefits
• access to paid time off
• resources and support to employees