Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
About the role
- Operations Manager developing processes for the Controls, Monitoring & Mitigation Teams at Bank of America. Managing performance and leading operational efficiency initiatives within the team.
Responsibilities
- Develops and implements new processes/procedures for the Controls, Monitoring & Mitigation Teams
- Reviews and recommends new methods and procedures to make daily operations more efficient
- Manages performance for their entire team, including Associate development and talent planning
- Responsible for expense management, projects, reporting and forecasting
- Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements
Requirements
- 5+ years of Contact Center experience
- 1+ years Team Manager experience leading direct reports
- Call routing, Workforce Management, Systems Access knowledge
- Excellent oral and written communication skills
- Strong organizational skills, time management, and attention to detail
- Ability to influence business decisions related to new initiatives
Benefits
- Industry-leading benefits
- Access to paid time off
- Resources and support to employees
- Opportunities to learn, grow, and make an impact
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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