Hybrid Operations Project Consultant – Global Payments Operations

at Bank of America

• Job title: Operations Project Consultant – Global Payments Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Swift
• Location requirements: Hybrid, Charlotte, United States

About the role

• Operations Project Consultant responsible for managing medium to large projects at Bank of America. Driving change and improvement in the payments sector with expert consulting and risk management.

Responsibilities

• This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.
• Provides consulting expertise to line managers on productivity issues and analyzes market and operational impact in the business brought about by specific project parameters
• Responsibilities include research and document organizational reviews, workflow analysis, and provide management and staff analysis.
• Define the project scope to others outside of operations that may become involved in or impacted by the project.
• Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.

Requirements

• Minimum of 5 years of experience with projects, production support activities and/or payment operations
• Experience of the Agile software delivery methodology or large scale projects/project management
• Skilled in translating business requirements into technical requirements
• Cross functional with strong business analysis, problem solving, quality management and organization skills
• Excellent written and verbal communication skills
• Working knowledge of Windows and Microsoft Office
• Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
• Working knowledge of payments
• Executive reporting and presentation skills
• Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)

Benefits

• Health insurance
• Wellness programs