Operations Project Consultant responsible for managing medium to large projects at Bank of America. Driving change and improvement in the payments sector with expert consulting and risk management.
Responsibilities
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.
Provides consulting expertise to line managers on productivity issues and analyzes market and operational impact in the business brought about by specific project parameters
Responsibilities include research and document organizational reviews, workflow analysis, and provide management and staff analysis.
Define the project scope to others outside of operations that may become involved in or impacted by the project.
Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
Performs risk management activities to minimize project risks.
Assists with creating and maintaining comprehensive project documentation.
Leverages business knowledge to identify opportunities for improvement and supports change execution.
Requirements
Minimum of 5 years of experience with projects, production support activities and/or payment operations
Experience of the Agile software delivery methodology or large scale projects/project management
Skilled in translating business requirements into technical requirements
Cross functional with strong business analysis, problem solving, quality management and organization skills
Excellent written and verbal communication skills
Working knowledge of Windows and Microsoft Office
Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
Working knowledge of payments
Executive reporting and presentation skills
Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)
Benefits
Health insurance
Wellness programs
Job title
Operations Project Consultant – Global Payments Operations
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