Sales Support Clerk providing excellent client service on banking inquiries in Lawton, OK. Handling documentation reviews and account management tasks for deceased clients and fraud.
Responsibilities
Provide excellent client service on inbound and outbound phone calls
Review documentation from other departments to ensure policies and procedures have been followed
Maintenance accounts as necessary for deceased clients, fraud, etc.
Reconcile GLs, research outages, and correct errors
Review and work various daily, weekly, monthly, quarterly, and annual reports
Process wires, scan documents, and process Unposted Items
Perform other job related duties and special projects as requested
Regular and consistent attendance and punctuality is an essential function of the job.
Requirements
Minimum 2 years of banking experience
Minimum 2 years of customer service experience
Outstanding listening and communication skills, both written and verbal
Proficient in Microsoft Word, PowerPoint and Excel, and knowledge of, or the ability to quickly learn banking software applications
Organized and detail oriented with a high degree of accuracy
Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
Critical thinking and reasoning skills
Must demonstrate a business professional image and demeanor
Must work well individually and with a team while maintaining a positive attitude
Work well under stress and deadline while managing multiple tasks
Must be flexible and able to work additional hours when crucial to the department
Self-starter with an excellent work ethic.
Benefits
Hometown service, statewide strength.
BancFirst is committed to investing in the future of Oklahoma communities.
BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services.
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