Quality Analyst supporting console game testing for Sumo India, contributing from development through release phases. Collaborating with teams and ensuring high - quality game experiences.
About the role
- Loss Control Analyst dealing with card disputes in a team-based environment at BancFirst. Ensuring compliance with Regulation E while managing investigations and chargebacks in Oklahoma City.
Responsibilities
- Assist the banks in card dispute questions regarding the completion of dispute forms, the investigations process, and/or the status of the investigation.
- Process and monitor disputes from the initial dispute to the case closing, in a timely manner, which may include sending letters to the customer to remain compliant with regulations.
- Process and monitor chargebacks and representments.
- Monitor and track cases, ensure compliance with regulation timelines, reporting of losses to management, and identifying fraud trends.
- Perform other job-related duties and special projects as assigned.
- Regular and consistent attendance and punctuality is an essential function of this position.
Requirements
- Ability to comprehend regulations pertaining to electronic transactions.
- Ability to quickly gather information and make sound judgments.
- Dependable, self-motivated, and strong analytical skills.
- Strong working knowledge of Microsoft Office, PDF documents, and knowledge of, or the ability and confidence to learn new software and technologies.
- Understanding of bank policies and procedures.
- Strong organizational and time management skills.
- Excellent people and communications skills, both verbal and written.
- Able to relay a level of professionalism when investigating cases on the phone.
- Willing to work a team environment.
- Must possess the ability to perform in a highly sensitive environment and deal with confidential matters.
Benefits
- Health insurance
- Paid time off
- Professional development
- Learning environment that allows them to continuously improve their skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Quality Analyst responsible for supporting mobile game development and ensuring high - quality releases at Sumo India's Pune studio. Collaborating with teams to enhance player experience.
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