Digital Delivery Data Analyst tasked with creating and implementing analytical reports and dashboards for BancFirst's digital platforms. Collaborating with multiple teams to transform data into insights while ensuring compliance.
Responsibilities
Develop recurring and ad hoc reports from digital banking platforms (online banking, mobile banking, digital account opening, credit monitoring, payments, and related systems).
Analyze customer demographics and behavior, with an emphasis on age cohorts by product type, channel usage, and engagement patterns.
Design dashboards and visualizations that clearly communicate trends, performance metrics, and customer insights to business stakeholders.
Identify opportunities to improve customer acquisition, retention, and digital adoption through data-driven insights.
Provide analytical support for targeted marketing campaigns, including customer segmentation, channel selection, and campaign performance measurement.
Assist in determining optimal digital and non-digital channels for different customer segments based on behavioral and demographic data.
Support A/B testing and pilot initiatives by defining metrics, tracking outcomes, and presenting results.
Ensure accuracy, consistency, and reliability of data used in reporting and analysis.
Adhere to BancFirst data governance standards, information security policies, and applicable regulatory requirements.
Document data sources, assumptions, and methodologies to support transparency and auditability.
Partner with Digital Delivery leadership to define reporting requirements and key performance indicators (KPIs).
Requirements
Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, Finance, Statistics, or a related field.
3+ years of experience in a data analyst or business intelligence role, preferably within financial services or a regulated industry.
Strong proficiency in data analysis and visualization tools (e.g., SQL, Excel, Power BI, Tableau, or similar).
Experience working with large datasets and multiple data sources.
Demonstrated ability to translate data into actionable business insights.
Strong attention to detail and commitment to data accuracy.
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