Customer Success & Data Analyst responsible for operational management of survey projects and statistical analysis for clients. Collaborating with internal teams to enhance employee experiences in various organizations.
Responsibilities
Operational management of survey projects
Production of statistical analyses for clients
Collaboration with internal teams (sales, consulting, marketing & communications, IT)
Scoping survey projects with clients
Overseeing surveys via the platform
Data processing and production of statistical analyses
Proposing new statistical analyses
Contributing to continuous process improvement
Requirements
Master’s degree (Bac +5 or equivalent)
Strong interest in project management
Solid data skills: descriptive statistics, multivariate analyses, indicator construction, dataset manipulation and data visualization
Proficiency with office tools (Excel, PowerPoint)
Solid programming fundamentals (R, Python, VBA…)
Passion for HR topics: future of work, employee experience, quality of work life, corporate culture, CSR (corporate social responsibility) and organizational performance
Comfortable in client-facing roles and able to propose relevant and innovative solutions
Curious, autonomous, versatile, with a strong capacity to adapt
Professional working proficiency in English, both written and spoken
Benefits
Remote work up to 2 days per week
Comprehensive, personalized onboarding
Training and support from day one
Meal vouchers
Employer contribution of 70% towards health insurance
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