About the role

  • Customer Success & Data Analyst responsible for operational management of survey projects and statistical analysis for clients. Collaborating with internal teams to enhance employee experiences in various organizations.

Responsibilities

  • Operational management of survey projects
  • Production of statistical analyses for clients
  • Collaboration with internal teams (sales, consulting, marketing & communications, IT)
  • Scoping survey projects with clients
  • Overseeing surveys via the platform
  • Data processing and production of statistical analyses
  • Proposing new statistical analyses
  • Contributing to continuous process improvement

Requirements

  • Master’s degree (Bac +5 or equivalent)
  • Strong interest in project management
  • Solid data skills: descriptive statistics, multivariate analyses, indicator construction, dataset manipulation and data visualization
  • Proficiency with office tools (Excel, PowerPoint)
  • Solid programming fundamentals (R, Python, VBA…)
  • Passion for HR topics: future of work, employee experience, quality of work life, corporate culture, CSR (corporate social responsibility) and organizational performance
  • Comfortable in client-facing roles and able to propose relevant and innovative solutions
  • Curious, autonomous, versatile, with a strong capacity to adapt
  • Professional working proficiency in English, both written and spoken

Benefits

  • Remote work up to 2 days per week
  • Comprehensive, personalized onboarding
  • Training and support from day one
  • Meal vouchers
  • Employer contribution of 70% towards health insurance
  • Employer covers 50% of public transport costs
  • Profit-sharing based on company results
  • PEI/PERCO (company savings plans)
  • Gift vouchers
  • €15 per month contribution toward gym membership

Job title

Customer Success & Data Analyst

Job type

Experience level

Mid levelSenior

Salary

€37,500 - €40,000 per year

Degree requirement

Postgraduate Degree

Tech skills

Location requirements

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