Case Manager providing housing stabilization services for clients transitioning from emergency shelter to their own housing. Develop relationships with landlords and provide housing search assistance.
About the role
- Service Delivery Manager overseeing departmental operations at Ballard Spahr. Leading teams and managing service delivery in a law firm environment with a focus on continuous improvement.
Responsibilities
- Lead and Influence Others: Adept in coaching, mentoring, and guiding others to higher productivity.
- Problem Solving: Highly skilled in recognizing the nature and urgency of problems.
- Oral and Written Communication: Demonstrated expertise in delivering high-quality oral and written communication.
- Monitor and manage administrative aspects of user, document, and departmental support functions.
- Maintain high performance levels for service-related processes.
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders.
Requirements
- 5+ years of experience in a law firm office operations environment
- Proficiency in leading both onsite and virtual teams
- Strong background in managing third‑party service providers
- Exceptional resource planning and problem‑solving skills
- Knowledge of escalation procedures, incident management, and service delivery disciplines
- Mastery of core computer skills
- Prior experience using legal‑specific software such as AIA, WorkShare, Litera Change‑Pro, BigHand, or ServiceNow preferred
Benefits
- Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.
- Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.
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