Senior Identity Engineer managing Auth0 - based Customer Identity and Access Management platform. Delivering Node.js development and overseeing operations for authentication processes.
About the role
- Corporate AV Operations Engineer at Balchem Corporation handling audio/visual support for company events and meetings. Collaborating with vendors and training employees on equipment usage.
Responsibilities
- Lead A/V setup, production, and live support for company events, including Town Halls, Executive Meetings, training sessions, and hybrid meetings.
- Provide on-site and remote support for A/V issues, ensuring minimal downtime and excellent user experience.
- Implement, maintain, and troubleshoot Microsoft Teams Rooms, HP/Poly systems, and other conference room technologies.
- Perform advanced troubleshooting of audio, video, networking, DSP, and control systems within corporate environments.
- Conduct preventative maintenance on A/V systems, including firmware updates, device health checks, and lifecycle management.
- Design and configure new or renovated collaboration spaces, including hardware selection and installation planning.
- Create and maintain Standard Operating Procedures, technical documentation, diagrams, and asset inventories.
- Train employees on proper use of audio/visual equipment, Teams meeting tools, and collaboration systems.
- Collaborate with IT, Facilities, and business units to ensure room designs and equipment meet organizational needs.
- Serve as the primary point of contact to vendors, integrators, and manufacturers for support, pricing, and technology evaluation.
- Operate independently to manage workload, prioritize tasks, and resolve issues proactively.
- Adheres to all safety policies and procedures including the use of personal protective equipment (PPE) and equipment safeguards.
- Other duties as assigned.
Requirements
- AS degree or Professional Certification(s)
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Technical expertise with audio/visual equipment, collaboration platforms, and conference room technologies.
- Experience supporting Microsoft Teams and Teams Rooms environments.
- Familiarity with equipment from HP/Poly, Logitech, Yamaha, Dante, Extron, Crestron, Focusrite, Shure, and similar vendors.
- Basic networking knowledge, including IP addressing.
- Experience planning or configuring larger collaborative spaces (overhead audio, camera placement, DSP routing, etc.).
- Ability to create video content for training or instructional purposes.
- Strong organizational skills and the ability to work independently in a solo-engineer capacity.
- Ability to travel to remote facilities as needed.
- Availability for occasional evening or weekend work for system support needs.
Benefits
- Competitive salary and benefits package
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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