Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
About the role
- Junior Seller Success Manager managing portfolios of sellers in the EU at Back Market. Focusing on sales and quality performance across European websites.
Responsibilities
- Manage a portfolio of sellers based in the EU
- Own their Sales and Quality performance on all European Back Market websites
- Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
- Help to elaborate Back Market business strategy thanks to your field feedback & experience Lead cross-team projects to tailor solutions for our Sellers
- Be proficient leveraging data to track sellers performances and analyze trends and create projection
- Highly contribute to our business growth by working cross functionally within Back Market
Requirements
- Fluent English
- One additional European language required (French or German preferred)
- Minimum 1 year or experience in related fields
- Previous experience in e-commerce or fast-growing startup is preferred
- Proven customer portfolio management skills
- Proven project management experience with success in managing deadlines, customers, and schedules
- SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
- You are confident in business and technical conversations and can break down complex concepts for anyone to understand
- You are resourceful, scrappy, and creative, if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
Benefits
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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