Supervising Program Manager leading ICE Data & Analytics Support Services to manage contract efforts and oversee multidisciplinary teams. Focusing on actionable intelligence transformation for law enforcement operations.
About the role
- Academy Program Manager providing quality education and training in surveillance industry. Developing EMEA Academy experience and driving engagement across partners and customers.
Responsibilities
- Own the strategy and execution of how Axis Academy is positioned, experienced, and adopted across the region
- Develop and execute a comprehensive EMEA Academy Strategy including a marketing plan that strengthens the learning experience before, during, and after training across all Academy touchpoints
- Ensure that all communication clearly focuses on learning outcomes and value, rather than administration or logistics
- Continuously explore on how to further evolve the program and introduce new engagement formats — such as digital badges, interactive media, competitions, and other learning tools—in close collaboration with regional and EMEA Sales, Marketing, and Solution Engineering teams
- Monitor global learning trends and translate them into relevant strategies and execution aligned with evolving customer and partner needs
- Drive content development and thought leadership
- Coordinate the creation of educational content across multiple formats, including learning tracks, technical “how-to” clips, webinars featuring Axis experts, infographics, blogs, quizzes, and learner guides
- Build clear learner journeys, promote certification pathways, encourage learner testimonials, and develop automated email journeys to guide course selection and promote new educational resources
- Work cross-functionally with Global HQ, Head Regional Academy teams, and EMEA stakeholders to ensure alignment on messaging, branding, priorities, and execution
- Drive regional priorities globally, represent EMEA in Academy councils, and help shape system, IT, and tool development together with Training, Sales, and Marketing teams
- Define and track KPIs, use dashboards and analytics to measure engagement and learning performance, and provide insights to continuously improve participation and outcomes
- Lead, inspire, and support regional Academy experts, helping them adopt new ways of working, grow Academy adoption, and drive alignment across EMEA by harmonizing priorities and fostering a unified focus
Requirements
- Minimum 10 years of relevant experience in education, learning technology, training, communications, or marketing
- Strong experience with LMS platforms, digital learning tools, and modern training methodologies
- A background as a trainer, educator, or education program owner is highly valued
- A strong project leader with an analytical and structured approach
- Learner-centric, creative, and open to experimenting with new engagement formats
- The ability to translate complex technical topics into clear and engaging content
- Excellent storytelling skills – written, visual, and verbal
- Strong collaboration skills in international, cross-functional environments
- Excellent written and spoken English.
Benefits
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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