Hybrid Customer Support Representative - Hotline, 1st Level Support

Posted 2 hours ago

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About the role

  • Kundenbetreuer im 1st-Level-Support für Infoma-Softwaremodule im Finanzwesen. Unterstützung und Analyse von Kundenanfragen sowie Weiterbildungsmöglichkeiten im Rahmen der Tätigkeit.

Responsibilities

  • Be the first point of contact for users of our Infoma software modules in the area of financial accounting
  • Analyze and classify customer inquiries
  • Handle general customer inquiries and resolve them via remote diagnosis
  • Gather and compile all data and information for more complex issues

Requirements

  • Vocational training or a degree in business administration, public administration or taxation — or equivalent practical experience
  • Very good communication skills
  • Enjoy contributing as a team player
  • Customer-oriented and friendly attitude
  • Strong service mindset
  • Attention to detail, commitment, and eagerness to learn

Benefits

  • Flexible working hours
  • Remote work
  • Performance bonuses
  • State-of-the-art equipment
  • Discount programs with over 700 well-known vendors

Job title

Customer Support Representative - Hotline, 1st Level Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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