About the role

Experienced Commercial Property Claims Adjuster responsible for managing commercial property claims through investigation and customer service. Supporting client needs in a hybrid role based in Canada.

Responsibilities

Support our claims customer demand through a phone and text line environment.
Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
Responsible for confirming coverage and compiling FNOL information for incoming claims.
Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders.
Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
Responsible for recognizing questionable claims, subrogation and risk opportunities.
Also responsible for reviewing case law to determine liability.
Meets Property team performance expectations that are set individually and contributes to team success.
Adheres to and supports policies surrounding attendance.

3+ Years of property claims experience
Minimum of 2 Years experience handling first-party commercial claims including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.
CIP or FCIP and other industry designations preferred.
Must be willing to pursue CIP for provincial licensing.
Ability to work in a fast-paced environment to support customer demand.
High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required.
Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire.
High level of prioritization and organization skills.
Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
You are hardworking and a self-motivated problem-solver.
Excellent oral and written communication skills.
Licenses for claims adjusting in any provinces (not a requirement, but expected to apply once in role).
Assist and support during high volume catastrophes as needed (Evenings and Weekends).

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Hybrid flexible work model.