Agency Owner responsible for managing sales and growth of American Family Insurance agency. Operates as an independent contractor and builds a local team for strategic goals.
About the role
- Experienced Commercial Property Claims Adjuster responsible for managing commercial property claims through investigation and customer service. Supporting client needs in a hybrid role based in Canada.
Responsibilities
- Support our claims customer demand through a phone and text line environment.
- Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
- Responsible for confirming coverage and compiling FNOL information for incoming claims.
- Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders.
- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
- Responsible for recognizing questionable claims, subrogation and risk opportunities.
- Also responsible for reviewing case law to determine liability.
- Meets Property team performance expectations that are set individually and contributes to team success.
- Adheres to and supports policies surrounding attendance.
Requirements
- 3+ Years of property claims experience
- Minimum of 2 Years experience handling first-party commercial claims including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
- A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.
- CIP or FCIP and other industry designations preferred.
- Must be willing to pursue CIP for provincial licensing.
- Ability to work in a fast-paced environment to support customer demand.
- High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required.
- Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire.
- High level of prioritization and organization skills.
- Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
- You are hardworking and a self-motivated problem-solver.
- Excellent oral and written communication skills.
- Licenses for claims adjusting in any provinces (not a requirement, but expected to apply once in role).
- Assist and support during high volume catastrophes as needed (Evenings and Weekends).
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Hybrid flexible work model.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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