Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
AV
Hybrid Supplier Success Professional – Multilingual Swedish, Finnish, Danish
Posted 3 months ago
About the role
- Supplier Success Professional providing support to Avetta customers via various communication channels. Assisting with technical document verification and customer inquiries in a multilingual environment.
Responsibilities
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
Requirements
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluency in English and 2 of the 3 following languages: Swedish, Finnish, Danish
Benefits
- Hybrid working arrangement after training
- 100% attendance for 8 weeks of training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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