Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
AV
Hybrid Supplier Success Professional – Multilingual Swedish, Finnish, Danish
Posted 4 months ago
About the role
- Supplier Success Professional providing support to Avetta customers via various communication channels. Assisting with technical document verification and customer inquiries in a multilingual environment.
Responsibilities
- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Interact directly with Avetta customers through telephone, email and chat
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Provide necessary outbound follow-up, both via phone and email
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta’s culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars
Requirements
- Call center experience is a plus
- Excellent communication skill – both written and orally
- Working PC knowledge, windows preferred and related applications
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluency in English and 2 of the 3 following languages: Swedish, Finnish, Danish
Benefits
- Hybrid working arrangement after training
- 100% attendance for 8 weeks of training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Intern focused on user - centered projects enhancing customer experience with AI technologies. Collaborating with digital experts in a hybrid working model in Germany.
Supervisor de Customer Experience leading academic support teams at Afya. Transforming healthcare education through mentorship and methodology enhancement.
Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.
Customer Support Specialist providing exceptional support to CityBee customers via multiple channels in Estonia. Collaborating with internal teams for a seamless customer experience and advocating customers’ interests.
Customer Experience Ambassador assisting customers at London Stansted Airport. Responsible for providing world - class customer service and safety inspections during their journey through the airport.
Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
Retail Customer Service & Sales Consultant at Telstra. Help customers find tech solutions and enhance their telecommunications experience through excellent service and collaboration.
Technology Support Representative at HNTB providing IT support and solutions for hardware, software, and network issues. Involves customer interactions and helps maintain office technology requirements.
Animateur de la relation client en alternance chez Castorama à La Seyne - sur - Mer. Gérer l'équipe de services client et maintenir la relation avec les partenaires du magasin.