Community Lead executing community strategies for Avalanche Studios in the gaming industry. Overseeing community operations and building frameworks for player insights and engagement.
Responsibilities
Refine and execute the community strategy across Socials, Discord, Steam, and Reddit, ensuring a clear purpose and tone for each platform.
Manage community operations, including line management of two Community Managers, budget oversight, and coordination with our Customer Support partner.
Be the voice of the player by building frameworks to interpret player signals and translating them into actionable insights for Marketing and Dev, collaborating closely with our Insights team to gain a deeper understanding of player drives and motivators.
Bridge the gap between players and production by owning feedback loops, closed playtests, and our player feedback platform, Avahub.
Oversee authentic content and livestreaming, ensuring high-quality patch notes, Q&As, and articles in collaboration with the Campaign Manager.
Requirements
You have extensive experience in community management within the gaming industry, including a proven track record in a senior or lead capacity (which we believe typically requires 6+ years of experience).
You bring a proven track record from Premium Live games and a deep familiarity with Discord, Steam, and Reddit. You know exactly how different communities behave and how to adapt your approach - whether you're managing day-to-day engagement or running structured player programs like councils, betas, and ambassador programs.
You are a proactive and self-driven leader with a high degree of empathy for player needs and a passion for advocacy.
You are data-driven and communicative, with the ability to turn complex community sentiment into clear, influential narratives.
You thrive in a flat organization where you are expected to both lead the strategy and stay hands-on with the day-to-day execution.
Benefits
Research shows under-represented groups in the industry might not apply to a job if they don’t check off every requirement.
Relocation assistance is not available for this role.
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