IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Implementation Consultant responsible for onboarding clients and ensuring effective use of AutogenAI's platform. Engage with customers to drive adoption and support their project success.
Responsibilities
- Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
- Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
- Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
- Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
- Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
- Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
- Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
- Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.
Requirements
- Customer Engagement: Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously.
- Communication Skills: Exceptional written and verbal communication skills, with experience delivering training and presentations.
- Cross-Functional Collaboration: Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience.
- Adaptability: Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred)
- Technical Acumen: Ability to quickly learn and adapt our platform to customer use cases and workflows.
Benefits
- Competitive Salary: Depending on specific experience and qualifications relevant to the role.
- Performance Bonuses: Opportunities for performance-based incentives
- Stock Options: Meaningful equity in the company.
- Retirement Plan: Pension scheme to help secure your future.
- Paid Time Off: Unlimited vacation (Yes, you read right!)
- Flexible Work Options: Hybrid working arrangements
- Private Healthcare: Bupa Medical and Dental cover
- Life Insurance: Peace of mind for you and your family
- Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
- Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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