Hybrid Implementation Consultant

at AutogenAI

• Job title: Implementation Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Implementation Consultant responsible for onboarding clients and ensuring effective use of AutogenAI's platform. Engage with customers to drive adoption and support their project success.

Responsibilities

• Customer Onboarding: Welcome new customers and guide them through their onboarding journey, ensuring a smooth and successful start with AutogenAI.
• Project Management: Create and manage tailored project plans, ensuring timelines, milestones, and deliverables are consistently achieved.
• Platform Configuration: Configure the AutogenAI platform to meet customer-specific requirements, ensuring early value and adoption.
• Training Delivery: Deliver comprehensive onboarding training sessions—both foundational and advanced—in virtual or in-person formats.
• Customer Engagement: Provide proactive support and guidance throughout the implementation phase, ensuring customers feel confident and supported.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to ensure continuity, share feedback, and create a seamless customer experience.
• Customer Communication: Maintain consistent communication to keep customers informed on progress, platform updates, and key next steps.
• Customer Handover: Coordinate smooth handoffs to Customer Success post-implementation, supporting strong ongoing relationships.

Requirements

• Customer Engagement: Proven track record of delivering exceptional onboarding experiences and managing multiple customer projects simultaneously.
• Communication Skills: Exceptional written and verbal communication skills, with experience delivering training and presentations.
• Cross-Functional Collaboration: Ability to work effectively with sales, customer success, and product teams to deliver a seamless onboarding experience.
• Adaptability: Comfortable working in a dynamic, fast-paced environment (previous startup or consulting experience preferred)
• Technical Acumen: Ability to quickly learn and adapt our platform to customer use cases and workflows.

Benefits

• Competitive Salary: Depending on specific experience and qualifications relevant to the role.
• Performance Bonuses: Opportunities for performance-based incentives
• Stock Options: Meaningful equity in the company.
• Retirement Plan: Pension scheme to help secure your future.
• Paid Time Off: Unlimited vacation (Yes, you read right!)
• Flexible Work Options: Hybrid working arrangements
• Private Healthcare: Bupa Medical and Dental cover
• Life Insurance: Peace of mind for you and your family
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.