Customer Success & Operations Manager driving customer engagement and improving onboarding processes in construction tech company. Supporting clients in leveraging AI - driven project management software.
About the role
- Customer Success Manager driving digital transformation and customer success with Autodesk Forma in the construction sector. Responsible for relationship management and strategic growth with major AECO organizations.
Responsibilities
- Be accountable for the relationship health of a selected portfolio of accounts
- Develop Customer Success Plans, with documented value delivered
- Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology
- Mitigate any churn risk and guide expansion discussions
- Become an expert in our Autodesk Forma Platform, in current functionality and roadmap
Requirements
- 5+ years’ experience in the Construction Industry or Construction Technology Industry
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology
- Autodesk Forma Platform or similar CDE and Construction/Project Management solutions knowledge
- Experience communicating the value of technology and its features to customers
- Italian language proficiency at a professional level (written and spoken)
- Ability to travel when required
- Experience in building face-to-face relationships with customers
Benefits
- Annual cash bonuses
- Stock grants
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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