CRM Analyst creating customer segmentation and insights to optimize marketing campaigns. Working at Pernambucanas in a hybrid model to enhance customer satisfaction.
About the role
- Manager leading Enterprise Customer Success team to drive value for Autodesk’s enterprise customers. Coaching senior CSMs and ensuring customer outcomes across strategic portfolios.
Responsibilities
- Own customer outcome achievement across a strategic enterprise portfolio
- Ensure CSMs operate at the account-based archetype level
- Act as an executive escalation point for complex or high-risk customer scenarios
- Lead, coach, and develop a team of senior Enterprise CSMs
- Establish and sustain a regular cadence of structured, outcome-focused reviews
- Drive operational rigor through consistent success planning standards
- Partner with senior leaders to translate Customer Success strategy into execution
Requirements
- 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing function
- 3+ years of people leadership experience
- Proven ability to coach teams toward outcome- and value-based enterprise customer engagements
- Strong business acumen with comfort measuring success through data, adoption, and customer value signals
- Excellent executive-level communication and stakeholder management skills
Benefits
- Health and financial benefits
- Time away
- Everyday wellness
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