Hybrid Product Practice Analyst

at Australian Payments Plus

• Job title: Product Practice Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Product Practice Analyst at Australian Payments Plus, analyzing product processes and recommending improvements for better governance and efficiency.

Responsibilities

• Investigate product practice situations with some complexity/ambiguity to identify problems, opportunities and root causes.
• Analyse existing product practice processes end-to-end and recommend improvements to efficiency, effectiveness, quality and control.
• Develop and maintain clear product framework practices and proceedures documentation (e.g., maps, procedures, standards, work instructions) in line with agreed practices.
• Identify and assess product framework process risks and contribute to improvement recommendations and mitigation actions.
• Support the adoption and effective use of product methods and tools; provide guidance to stakeholders on standards, policies and best practice.
• Tailor product processes to meet practical team needs while ensuring alignment to established standards and governance requirements.
• Use data and stakeholder feedback to generate insights, track outcomes, and support evidence-based decisions on process changes.
• Assist with implementing improvements, including change communication, training/support materials, and monitoring early effectiveness.
• Review and continuously improve how methods/tools are applied, proposing refinements based on lessons learned and performance outcomes.
• Engage collaboratively with stakeholders (under direction where required) to gather requirements, validate findings, and drive alignment on improvements

Requirements

• Relevant tertiary qualification in business, commerce, finance, IT, data/analytics, operations, or a related discipline (or equivalent experience).
• Certifications in process improvement or analysis (e.g., Lean/Six Sigma, BPMN) are advantageous.
• Experience analysing and improving framework processes/proceedures within product, technology or operations environments, translating findings into practical improvements.
• Demonstrated stakeholder engagement experience to gather requirements, document processes, and support adoption of improved ways of working, methods and tools.
• Working knowledge of process analysis and improvement techniques (e.g., process mapping, root cause analysis, controls/hand-offs) and basic risk concepts.
• Practical knowledge of data analysis and reporting to generate insights, define data requirements, and measure the effectiveness of process changes