Customer Solution Engineer providing technical support and solutions in health tech for radiology transformation. Collaborating with teams in project execution and customer advisory roles.
About the role
- Solutions Engineer supporting customers from onboarding to integration in B2B solar SaaS. Collaborating cross-functionally to enhance customer workflows and deliver training.
Responsibilities
- Support customers throughout their journey from early discovery through onboarding, integration, and ongoing use.
- Build a strong understanding of Aurora’s platform, APIs, and integrations through hands-on customer work, mentorship, and collaboration with senior team members.
- Partner closely with Account Executives to tailor solutions to customer workflows, support integrations, and lead product training that empower customers to unlock Aurora’s full potential.
- Deliver engaging product demonstrations and hands-on workshops that educate and empower customers.
- Support customers through onboarding, integrations, and early growth alongside Sales and Customer Success.
- Build ROI-driven workflow diagrams, cost stack models, and system architecture plans to showcase Aurora’s impact.
- Translate customer challenges into clear product and API-based solutions that streamline operations and boost efficiency.
- Gather customer feedback and share insights with Product and Engineering to inform continuous improvement.
Requirements
- 2+ years of experience in solutions engineering, solution consulting, sales engineering, or a related customer-facing technical role in B2B SaaS.
- Ability to distill complex business needs into clear, actionable technical requirements.
- Foundational understanding of APIs and system integrations, paired with strong curiosity and problem-solving skills.
- Comfort supporting and delivering technical training sessions for external customers.
- Clear communication and presentation skills in both German and English.
- Self-starter energy and a genuine interest in solar, clean technology, and meaningful innovation.
- Nice to Haves: Familiarity with CRM, ERP, or other enterprise systems commonly used by scaling organizations.
- Fluency in, or familiarity with, French, Spanish, or Italian.
- Background in technical account management, solution consulting, or customer success at a SaaS company.
- Degree in Computer Science, Engineering, or a related technical discipline.
- Experience collaborating across time zones with a US-based startup or scale-up.
Benefits
- We provide a holistic program to support physical, emotional, financial, and social needs.
- Work-from-home stipends for home office setup, internet, and co-working spaces.
- Flexible paid time off including statutory vacation and sick leave, with additional parental leave available.
- Standard laptop and an annual healthcare budget through AXA.
- Access to Wellhub for comprehensive well-being support and Modern Health for mental health resources.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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