Fire Service Manager responsible for customer satisfaction and team management in fire services. Ensuring contractual obligations are met and resolving complaints effectively.
About the role
- Senior Experience Manager at Augeo creating and leading impactful brand experiences. Leading corporate client events and ensuring exceptional delivery across all project phases.
Responsibilities
- Lead mid-to-large scale experience projects from kickoff through execution
- Serve as the primary point of contact for clients, building trust through clear communication and reliable delivery
- Facilitate client calls, present project updates, and guide strategic conversations
- Manage project timelines, budgets, and internal workflows using agency tools and systems
- Lead internal planning meetings and cross-functional collaboration
- Design and execute all elements of the experience lifecycle: agenda creation, venue planning, food & beverage, transportation, gifting, and more
- Collaborate with design and sourcing teams on creative concepts and vendor selection
- Oversee vendor negotiations, contracts, and onsite staffing plans
- Travel for site visits and onsite execution (approximately 25%)
- Lead post-project reconciliation and billing processes
- Conduct internal debriefs and contribute to continuous improvement.
Requirements
- 6–8 years of experience in event planning and client services (agency experience preferred)
- Proven success managing complex projects with multiple stakeholders and moving parts
- Strong leadership and relationship-building skills
- Exceptional organization, attention to detail, and follow-through
- Ability to adapt quickly, communicate clearly, and lead with positivity
- Professional presence and poise in all client interactions.
Benefits
- Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
- Paid Long-Term disability and Life Insurance
- HSA/FSA plans
- Varying voluntary benefits such as critical, hospital, pet coverage and much more
- Employee benefit education, campaigns and wellness opportunities
- 401k retirement matching and financial planning resources
- Education reimbursement
- Several EAP resources
- 13 paid holidays and PTO time
- Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
- Employee referral bonuses
- Employee group opportunities
- Fun, casual and flexible working environment that embraces the hybrid workstyle
- Career growth opportunities
- Summer internship program
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